Question 1

Are you accepting new patients?

Accepted Answer

No, Solen Health is not currently accepting new patients. Availability changes frequently, so please check back or email hello@solenhealth.org to be added to the waitlist.When an opening becomes available, we will reach out regarding next steps.

Question 2

Do you offer therapy-only services?

Accepted Answer

My practice focuses on psychiatric care, which means I work with patients who are using or considering medication as part of treatment.

Therapy is included in our visits, but I don’t provide therapy-only care.
If you are looking for weekly therapy without medication management, I’m happy to help connect you with therapists in the community who specialize in that type of support.

Question 3

Do you take insurance?

Accepted Answer

Yes! I am currently in network with Aetna, Cigna, Anthem Blue Cross Blue Shield (formerly Empire), Highmark Blue Cross Blue Shield of Western New York, Tricare East, United Healthcare/Optum, UMR, and Univera Healthcare. I also offer self-pay rates. A fee scheduled is available upon request. All fees, including co-payments and co-insurance payments, are due at the time of service.

Question 4

Do you see patients in person?

Accepted Answer

No. At this time, I exclusively offer virtual appointments for adults aged 18 and older located in New York State to ensure increased access to care and flexibility for my clients. You can attend your appointment from the comfort of your own environment, making it easier than ever to get the care you need. I use a secure video conferencing platform to ensure your privacy and confidentiality.

Question 5

Where do I have to be for our sessions?

Accepted Answer

Individuals must be located in the state of New York during all virtual sessions. Due to laws governing medical licensing, I not able to treat patients outside of New York State.

Question 6

How do I schedule an appointment?

Accepted Answer

The easiest way to book an appointment is by clicking on the "BOOK NOW" button in the top right header of the website. After your appointment is booked, you will be emailed intake paperwork to complete. Paperwork MUST be completed prior to the first appointment, or the appointment will be canceled, which may incur a cancellation fee.

Question 7

How often do I have to see you?

Accepted Answer

Appointments are scheduled in advance, at a cadence we agree on, based on your goals, treatment needs, and our mutual availability.

Question 8

Do you offer free consultations?

Accepted Answer

I do not offer free consultations. The best way to determine if care with me is appropriate is to schedule and undergo a comprehensive psychiatric evaluation. After an evaluation, we can discuss the most appropriate care plan moving forward.

Question 9

How do I get a medication refill?

Accepted Answer

Prescriptions and refills are for established patients only, and are only issued during office hours.

Question 10

What is the cancellation policy?

Accepted Answer

When you cancel or reschedule less than 24 hrs prior to your appointment, or do not show up for your appointment, you prevent someone else from seeking treatment.  You also place a financial burden on the practice. The cancellation, no show, or late-reschedule fee is a flat $150, and is not covered by insurance.
Rescheduling within the same week (Monday to Friday) will not count as a cancellation, but is subject to availability. We will always do our best to accommodate all rescheduling requests.  But, if the available openings do not work for you, then it will count as a cancellation.If you do not show up to your appointment, you will not get any refills until you see your provider.

Frequently asked questions